Versand

SHIPPING POLICY

Shipping times

All orders are shipped with tracking. Orders are typically dispatched within 2 business days. Delivery usually takes 9–11 business days from dispatch.

Estimated total time from order to delivery: 11–13 business days.

Delivery times are estimates, not guarantees. International shipments can occasionally take longer during busy periods or due to customs processing.

Shipping costs

Shipping is £5 on all orders. Taxes and duties are included in the price you pay at checkout. In most cases no additional charges are due on delivery.

Tracking your order

Once your order has been dispatched, you will receive an email with your tracking number. You can follow your parcel at any time here: https://www.amelierloere.com/apps/track123

Please note that tracking information can take 2–3 days to update after dispatch, and there may be gaps between scans while your parcel is in transit. This is normal and does not mean your parcel is lost.

Changes to your order

If you need to change your order, please email us at contact@amelierloere.com as soon as possible. We will do our best to help, but once an order has been dispatched we are unable to modify it.

Please check your shipping address carefully before completing your order.

Failed deliveries

If a parcel is returned to us because the address was incomplete or incorrect, or because delivery was not accepted, we will contact you to arrange redelivery. A redelivery fee may apply, and we will confirm this with you first.

Cancellations and returns

You may cancel your order within 14 days of receiving it, in line with UK consumer law. Items must be unworn and in their original condition. Return postage is the customer's responsibility unless the item is faulty or incorrect.

To start a return or cancellation, email us at contact@amelierloere.com with your order number.

Questions

Email contact@amelierloere.com and we will reply within 24 hours.